[vc_toggle style=”style1″ title=”Do my hours expire?” open=”false”]Your hours are valid for 12 months from date of purchase.[/vc_toggle][vc_toggle style=”style1″ title=”How do you track time spent?” open=”false”]We use Toggl, a leading time tracking software, to ensure every minute of your time purchased is tracked and used effectively.[/vc_toggle][vc_toggle style=”style1″ title=”What minute do you round up to?” open=”false”]Time is billed in 15-minute increments.[/vc_toggle][vc_gap height=”40″]

[vc_toggle style=”style1″ title=”Where do you store the backups?” open=”false”]Backups under the Basic Security plan are stored in the eChimp company cloud.[/vc_toggle][vc_toggle style=”style1″ title=”How is auto billing handled? Can I cancel?” open=”false”]It will be charged once a year on your sign up date (ie whatever today’s date is). On your credit card statement / bank account it will show up as “PAYPAL *MYWEBSITE”.  If you ever want to cancel simply contact us with your details and we’ll take care of the rest.  Your cancellation takes effect once the current period finishes.[/vc_toggle][vc_toggle style=”style1″ title=”Do you offer a guarantee?” open=”false”]We sure do. If your site gets hacked or infected by malware and we can’t restore your site from the latest quarterly saved backup copy, we’ll refund the cost of your subscription for the year. Please know that it is highly unlikely this will ever happen, but in the event that it does, we want to ensure you are covered![/vc_toggle][vc_gap height=”40″]

[vc_toggle style=”style1″ title=”Where do you store the backups?” open=”false”]Backups under the Advanced Security plan are stored in the Automattic company cloud, which is very safe and secure.  Automattic are the creators of WordPress and many other large companies.[/vc_toggle][vc_toggle style=”style1″ title=”How is auto billing handled? Can I cancel?” open=”false”]It will be charged once a year on your sign up date (ie whatever today’s date is). On your credit card statement / bank account it will show up as “PAYPAL *MYWEBSITE”.  If you ever want to cancel simply contact us with your details and we’ll take care of the rest.  Your cancellation takes effect once the current period finishes.[/vc_toggle][vc_toggle style=”style1″ title=”Do you offer a guarantee?” open=”false”]We sure do. If your site gets hacked or infected by malware and we can’t clean or restore your site from a saved backup copy, we’ll refund the cost of your subscription for the year. Please know that it is highly unlikely this will ever happen, but in the event that it does, we want to ensure you are covered![/vc_toggle][vc_gap height=”40″]